Fieldstone came to us with a 4-hour median lead response time and a growth team drowning in swivel-chair work between tools.
The setup
Three workflows: instant enrichment and scoring on form submit, routing with a hard SLA, and an agent-drafted first reply for every qualified lead. Ninety days later, median response time is 41 seconds.
What they’d do differently
Start with routing, not enrichment — the SLA change alone accounted for over half the lift.
